HP Officejet Pro 8620 Troubleshooting Support

123 HP Officejet Pro 8620 Paper jam Error Displays

  • Paper jams generally occur in different locations of the printer. It is advisable to have a flashlight to check any jammed paper.
  • Remove any jammed paper from the input tray area, ink cartridge access area, duplex area, from the rear of the printer and from the ADF.
  • In case you have verified and removed jammed paper from each printer area and the error still persists, proceed to the next step.
  • There is a good possibility that the dust accumulated on the paper feed rollers might cause paper jams and paper feed HP Officejet Pro 8620 Printer issues.
  • Carefully clean the rollers from inside the ink cartridge access area, ADF and inside the rear of the printer.
  • Proceed to the next step if you have cleaned the rollers in each printer area and the error still persists.
  • Make sure that you reset the printer as it might clear a false paper jam error and then try to print again.
  • Unplug the power cord from the wall outlet and then reconnect the power cord back to the rear of the printer and the wall outlet.
  • Turn on the printer, if it is not turned on and then try to print. Proceed to the next step, if the error persists.
  • If you have completed all the above steps and the error still persists, service or replace your HP Officejet Pro 8620 Troubleshooting.

HP Officejet Pro 8620 Printhead Problem

  • On the control panel, sometimes you may notice error messages such as printhead appears to be missing, not detected or incorrectly installed.
  • Ensure that you use genuine HP ink cartridges because incompatible HP Officejet Pro 8620 ink cartridges might cause a printhead error message.
  • Choose your country/region and then follow the on-screen instructions to order new supplies or check cartridge compatibility with the printer.
  • Try resetting the printing mechanism as it might resolve the error and then turn on the printer if it is not already on.
  • Unplug the power cord from the rear of the printer and from the wall outlet. After few seconds, reconnect the power cord.
  • Carefully raise the carriage latch and by grasping the sides of the printhead lift the printhead without fully removing it from the carriage.
  • Reseat the printhead to ensure that the carriage contacts and printhead are positioned correctly. Now, ensure that the carriage latch is down.
  • Shut the ink cartridge access door and then try to print. If you want to clear any error messages, repeat the above steps thrice.
  • Remove the ink cartridges and then check for an error message as it might help to diagnose the printer issue. Clean and replace the ink cartridge if necessary and then close the access door.
  • To resolve the printhead HP Officejet Pro 8620 Troubleshooting problems, update the printer firmware. Order a new printhead for replacement, if the issue is unresolved.

123 HP OJPro8620 Printer Does Not Maintain Wireless Connection

  • You can primarily try restarting the computer, printer and router to resolve any connectivity error states.
  • To diagnose and resolve printing and scanning problems, it is advisable to download HP Print and Scan Doctor and then evaluate the test results.
  • On the printer’s control panel, ascertain that you verify the status of the light next to the Wireless icon.
  • You can evaluate the HP Officejet Pro 8620 Wireless Test Network Test Results page to identify any wireless network problems.
  • Several other networks use the same channel or adjacent channels, thus, ascertain that you minimize the wireless channel interference.
  • Now, change the wireless network name and then scrutinize and turn off any additional routers that are not being used.
  • Remove any obstructions or objects and then place the printer and router closer but no closer than 1.8 m (6 ft).
  • To resolve the issue, make sure that you evaluate the printer IP address and then update the printer firmware.
  • To link your printer to the wireless network using a manual IP address, you can use the Embedded Web Server (EWS).
  • You can service the printer if all the above HP Officejet Pro 8620 Troubleshooting steps did not fix the wireless connection issue.
123.hp.com/ojpro8620 Printer Offline

Officejet Pro 8620 Printer is Offline – Mac

  • Choose the type of network connection, then follow the on-screen instructions to ensure that the connection is working.
  • Now, switch on the printer and then temporarily unplug the power cord from the rear of the printer.
  • After few seconds, reconnect the power cord to the rear of the printer and try printing again.
  • Look for multiple devices in the Printers list and then delete any extra entries other than the default printer.
  • Look for the Print option, then choose Print & Fax, Print & Scan or Printers & Scanners in the list of results.
  • To create a new printing session, delete the printer queue from the list of printers and then add it again.
  • Select your printer model from the Printer list that appears and then enter Add to add your printer.
  • If all the above HP Officejet Pro 8620 Troubleshooting steps didn’t resolve the issue, you can try resetting the printing system.

Officejet Pro 8620 Printer is Offline – Windows

  • Download HP Printer and Scan Doctor to automatically resolve several types of issues that might cause the printer to go offline.
  • Change the default printer driver to your originally installed driver and make sure that the printer is not set for offline use.
  • Now, turn on the printer and then temporarily disconnect the power cord from the rear of the printer.
  • After few seconds, reconnect the power cord to the rear of the printer and try printing again.
  • If the selection does not match the current connection, ascertain that you select the correct port type.
  • Now, make sure that you update the printer firmware as it might resolve the HP Officejet Pro 8620 issue and then create a manual connection.
  • After setting a manual IP address, ensure that you add a printer port to Windows that matches this new IP address.
  • Using the HP printing software, temporarily delete the printer devices and then install the device again. Now, try printing a test page.

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