123.hp.com/ojpro8620 Printer

PICK YOUR ISSUES

we will guide you through resolving your printing issue

‘Paper Jam’ Error Displays

Sometimes you may notice a ‘Paper Jam’ Error message on your HP OfficejetPro 8620 printer. When you view such an error, the printer stops printing. In few cases, the light on the control panel may also start blinking. The printer may eject a blank sheet of paper and the work might be affected. The troubleshooting steps on our website may help you to resolve the paper jam issue individually and commence printing.

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How to Check Ink or Toner Levels

Generally, printers play a major role in performing activities such as printing reports, letters and more. Therefore, it is mandatory to verify the estimated ink levels at regular intervals. You can also check the ink levels if the prints suddenly look blurry, unclear and faint. These signs usually denote that the printer might be low on ink. The guidelines given on our website may help you to check the estimated ink or toner levels.

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Printer Does Not Maintain Wireless Connection

The wireless technology prevents the use of wired cables. It is quite simple to setup the 123.hp.com/ojpro8620 printer on a wireless network than connecting it to the wired network. Ensure that you place the router on a flat surface off the floor and away from objects. Sometimes, there may be interference from a neighboring wireless signal. Ascertain that you use a unique wireless channel to limit interference and then follow the steps given on our website.

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‘Printhead Problem’ Error

Printhead Problem indicates that the printhead, where you insert cartridges has gone bad because the printer is unable to identify it. Sometimes the ink may get accumulated over the printhead and it may block the Printhead, preventing it from communicating with the printer. This issue may occur if you do not use the genuine HP 8620 ink cartridges. Follow the instructions given below to troubleshoot the printhead issue.

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Printer Offline

There could be several causes for the printer to be offline. During certain circumstances, they may go offline due to USB cable connectivity issue or network issue, any printer hardware faults, paper jam, out of paper and sometimes, printer driver corruption too. Once this issue is solved, you can automatically connect your 123.hp.com/ojpro8620 printer online and start printing. Follow the troubleshooting steps given below to resolve the issue instantly.

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SETUP A HP OFFICEJET PRO PRINTER

Driver and Software Download

Once you setup your HP Officejet Pro 8620 printer, you need to download the driver based on the compatibility of your computer version. Also, make sure that you stay updated with the latest driver. Go to downloads, type your printer model and then select it from the list that appears on the control panel. The basic instructions given on our website may guide you to download the driver and commence printing.

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How to install a Printer

Almost all printers come with the software to install the printer on your Windows or Mac OS. Turn on the computer, after completing the connection setup. You can also insert the CD that came with the package. If you have downloaded the drivers for your printer, run the downloaded setup file. Follow the on-screen instructions after installing the software. Try to print a test page to check the status of your 123.hp.com/ojpro8620 printer.

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Wireless Connection

To access the wireless network, ascertain that the computer is within the range of the router. Choose the network menu in the menu bar and then type the network name you want to connect to. As the computer tries to connect to the network, there is a possibility for the network icon to change appearance. Follow the basic instructions given on our website to connect to this network.

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You need to ensure that the drivers are up-to-date. You can download the driver either by following the instructions on the printer manual or by following the instructions on our website.

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HP Officejet Pro 8620 printer

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OFFICEJET PRO 8620 SPECIFICATION

123.hp.com/ojpro8620
  • The printer performs functions such as Print, copy, scan and fax.
  • Supports apps such as HP ePrint, AirPrint, Mopria and Wireless Direct Printing.
  • You can print from your Windows and Mac OS.
  • Print through wireless, USB, Ethernet, NFC and Wireless direct network.
  • Has a Duty cycle up to 30,000 pages/month.
  • Both flatbed and ADF scanner available.
  • The Copy has a resolution up to 1200 x 600 dpi.
  • The printer has a fax resolution up to 300 x 300 dpi.
  • Scan has a resolution up to 1200 x 1200 dpi.
  • Supports device languages such as HP PCL 3 Enhanced and HP PCL 3 GUI.
  • The HP OJPro 8620 supports HP Thermal Inkjet Technology.
  • The scan supports Scan-to E-mail and Fax Archive to E-mail features.
MOBILE APP SETUP
USB

To prepare for the USB connection setup and driver installation, you can check requirements and delete any previous installed printer versions from your system. Ensure that the 123.hp.com/ojpro8620 printer is turned on and obtain a USB cable less than 3 m in length. In case multiple icons exist for the printer remove them. Now, download and install the printer driver.

EPRINT

HP ePrint is a feature that allows you to print to your HP ePrint-enabled printer anytime, from any location. It is just as simple as sending an email to the email address assigned to your printer when you enable Web Services on the printer. Further, no special drivers or software are needed. Once you setup this feature, you can print virtually.

AIRPRINT

Ascertain that your iOS device and your 123.hp.com/ojpro8620 printer are connected to the same Wi-Fi network and you’re within the network range, before you begin. Also, check that your printer supports AirPrint. Check the app’s User Guide or Help section to find the print option. Now, tap print. Select the Printer model and choose the number of copies to print.

PAPER HANDLING
  • In order to maintain the best print quality, use paper that meets the printer’s specifications.
  • Ensure that you type the printer model and Printer Specifications and then press Enter.
  • Now, under Recommended Links, tap the Printer Specifications document for your HP Officejet Pro 8620 printer.
  • The Printer Specifications page displays.
  • Store your paper in a controlled environment.
  • The package may help prevent the paper from being torn, wrinkled, folded or otherwise damaged.
  • Ensure that you store the paper on a flat surface, preferably in a cabinet or on a shelf.
  • Do not store paper on uneven surfaces or leave the paper package open or let it lose moisture.
  • Mount and handle the paper carefully.
  • Raise the paper catch and examine the condition of the paper.
  • Mount a stack of U.S. letter or A4 size paper into the input tray and push the input tray forward.
PAPER OR PHOTO TRAY
  • Don’t leave unused photo paper in the input tray as it might effect the quality of your printout.
  • Now, insert flat paper in the tray and then select your printer model from the list that appears.
  • Select Portrait or Landscape orientation on the Layout and select the appropriate paper type.
  • Select the appropriate print quality.
  • Tap the Advanced button in the Paper/Output area.
  • Now, ensure that you select the appropriate paper size from the Paper Size drop-down list.
  • Tap the Color Options disclosure triangle, and then choose the appropriate Photo Fix option.
  • The print settings may vary for Windows and Mac. You can refer the 123.hp.com/ojpro8620 printer manual.
  • Select Ok to save the settings.
  • Change any print settings, if necessary and then tap Print.
  • Once you finish printing, ensure that you remove unused photo paper from the input tray.