Take off all the paper from the printer input tray. Clean the papers that is stuck from the output rollers of your printer.
In case you encounter any small pieces of papers inside the printer, remove the bits of paper immediately because there be a chance to occur a paper jam issue.
Position the printer on a flat surface. Positioning on the flat surface helps you to avoid the paper jam issue.
Make use of an automated tool to rectify the paper jam issue. Use the tips which are given below to use an automated tool to resolve your issue.
Power up the HP Officejet 3830 printer. Ensure that you use the plain white paper for printing. Confirm that the papers you placed are not bent or curled.
Select the Setup option from the printer’s control panel. Click on the Touch maintenance option and then choose the Clean Page Smears option.
The HP Officejet 3830 printer rectifies the page smears that occurs. Wait until the printer prints the test page.
If you still find that the HP Officejet 3830 Troubleshooting issue is not sorted, use the guides which are given below.
Clean the paper feed roller manually. Sometimes you might receive a faulty paper jam message. Ensure that the warning message displayed on the control panel is true or false.
Turn on your HP Officejet 3830 printer. Unplug the power cord from the printer’s rear side and from the wall outlet.
Wait for at least 15 seconds. Connect the power cord back into the posterior side of the printer and to the wall outlet.
Try to print a printer status report to verify the hardware functionality of the HP Officejet 3830 printer.
Scanner connection error
The printer displays a scanner connection error while scanning a document. Reboot the printer and computer and try to scan again.
Check whether that you have plugged the power cord of the printer to the wall outlet and then turn on your HP Officejet 3830 printer.
Ensure that the printer is recognized by the network. If not, you need to fix an issue and resolve it.
Check your printer connection status. If you use a wired connection, ensure that you have plugged the Ethernet cable properly.
If you are a Wireless connection user, ensure that you have used correct network name and password to link the devices.
Make sure that you position all the wireless connection devices within the range of the network.
Ratify that you have deactivated the flight mode. If you enable the flight mode on the computer then the network will not be detected.
Use the HP Print and Scan Doctor tool and clear the network scanner connection issue easily.
The HP Print and Scan Doctor software find and rectify the scanning issue quickly.
Install the proper driver and software for your printer. Uninstall the existing driver and try to install the latest driver for your printer.
Deactivate the firewall software on the system to verify whether the scanner issue is because of the firewall software. After analysis, activate the firewall software.
It is recommended to use the firewall which came along with the devices. Third party software is not advisable to use it.
Employ the HP Print and Scan Doctor software to verify the connection status of your device.
Click on the Fix Printing option to verify if the printer maintains the online state by printing a test page. In case printing a test page is failed, the HP Officejet 3830 printer is offline.
If you are a Wired network connection user, plug the cables properly to connect the printer and computer.
In case you use a Wireless network connection, ensure that you associate the printer and computer to the same wireless connection.
Locate the wireless router and printer at a closer distance during the setup process.
Navigate to the Devices and Printers option on your computer and check if your printer has been set as the default printer.Right-click on your printer’s name and then click on the See What’s printing option.Check if Pause Printing and Use Printer Offline is selected. If it is chosen, deselect both the options.
Boot up the printer and also check the connection status of the devices. If it is good, try to print a sample document. If not, move to the next step.
Ratify that your printer has been connected to the correct port. Move to the Devices and Printers option and ensure that USB or DOT4 is selected.
The port which is to be selected must match to the port that the printer has linked.
Update the firmware regularly and try to link the printer connection manually.
Attempt to print a sample document to check your printer performance. If it prints successfully, stop HP Officejet 3830 Troubleshooting.
If not, call our tech support on our toll-free 1-888-666-7936 to resolve the issue.
Printer does not maintain wireless connection
Boot up the computer, router, and printer to rectify the wireless connection error.
Employ the HP Print and Scan Doctor tool to fix and clear the wireless connection issue easily.
Verify the status of the light next to the Wireless icon on the control panel of your printer.
Go through and evaluate a Wireless Network Test Results page to find the wireless network issue.
If multiple networks use the same channel to your network, there might be interference between the networks. It is advisable to minimize wireless channel interference.
In some cases, changing the Wireless name might rectify the issue. Multiple routers with the same network name might cause your printer to link to the wrong wireless network.
During the setup process, position the router and printer at a closer distance.
Make use of the network configuration page and verify the Printer and router IP address. In case they differ, it shows that the printer is not connected properly to your network.
Ensure that you upgrade your printer firmware regularly so that you can avoid the connection HP Officejet 3830 Troubleshooting issue.
With the help of Embedded Web Server connect the printer to your wireless network via a manual IP address.