To HP Envy 4520 troubleshooting a paper jam error, you will have to check all accessible areas of the printer and try removing any jammed paper that you see.
By accessible areas, we mean the input tray, output tray, cartridge access area, the Automatic Document Feeder and also the region beneath the printer.
Use a flashlight and check for paper jams. Remove them carefully by hand.
Please note that if any of the sheets tear when being taken out, make sure to remove the entire sheet and then check the insides of the printer for torn bits of paper. These bits of paper, if left inside the printer, are capable of causing further paper jams.
If that did not help, check the cartridge access area. There may be something restricting the motion of the cartridge and preventing it from printing.<
Slide the carriage across the width of the printer and make sure it is free to move.
Before you do this, remember to switch off power supply to the HP Envy 4520 printer this is so you avoid electrical shocks.
If your printer still fails to print, try using the automated tool to clean your printhead and to clean page smears.
You could also try cleaning the paper feed rollers using a clean and lint-free cloth. Dampen the swab and press it on the rollers.
Rotate the rollers gently with the cloth pressed on it in order to clean the rollers. You may have to apply a little bit of pressure to get off all the dirt that has built up.
Dry the rollers for a little while During this step too, you are supposed to turn off power supply to the printer. It is an important precaution to take; especially since you will be using a damp cloth.
If this did not help, try resetting the HP Envy 4520 printer. To reset the printer, remove the power cable from the rear port of the printer when the printer is turned on.
Remove the power cord from the wall outlet too. Wait for a little while.
Reconnect the power cable to the printer and to the port on the wall.
Restart the printer. Your printer may undergo a warm up period wherein the lights on the printer flash and the carriage moves to the center of the printer.
Wait until this warm up period gets over on your 123.hp.com/envy4520 printer and try printing on your printer again.
The paper jam should most likely have been resolved on your printer by now. If it did not, check the nature of the error displayed. There are chances that the printer is displaying a pseudo paper jam error.
That is, even if there is no paper jammed in the printer, the printer displays an error message. This may be because of a software HP envy 4520 troubleshooting issue.
123.hp.com/envy4520 Printer Offline
Try using the HP Print and Scan doctor to check the connection status
Switch on the printer and load in papers, connect the printer to the computer.
Download the HP Print and Scan Doctor tool and run it on your system. Double click on the HP Print and Scan doctor icon to open it.
Click on Start on the Welcome screen and choose your printer model, then click on Next.
If a message pops up saying the chosen product is not connected, choose the type of connection and follow the instructions thereafter.
If your 123 HP 4520 printer is still offline, proceed further.
Click on Fix Printing and follow all the instructions displayed.
Click on Test Print and see if the printer prints the test page. If the page does not get printed, click on No Print and then on Continue. Now click on Restart Computer to get additional updates installed.
Set your printer as the default printer by clicking on Devices and Printers in Windows and clicking on your printer model.
If your printer ha s green check mark next to it, it has been set as default printer.
Right click on the icon for your printer and click See What’s Printing. If Pause Printing has been selected, deselect it.
Now try printing. IF you are able to print, the printer is online. if your printer continues to go offline, follow the next step.
Try resetting the printer. Keep the printer switched on and unplug the printer power cable from the rear of the printer.
Disconnect the power cable from the wall socket as well.
After a few minutes, replug the power cord into the printer and the wall socket.
Check the network connections on the printer and make sure that they are secure.
Try printing on your printer. If your issue has not been solved, try the next step to HP Envy 4520 troubleshooting.
Check which port has been selected on your printer. Open Devices and Printers and click on Printer Properties.
Click on Ports and locate your printer’s name. A USB Connected printer must use USB or DOT 4.
Make sure that the firmware on the printer is updated and try establishing the printer connection manually.
If your printer uses a network connection, you can try adding the printer manually.
To do this, click on Ports under Printer Properties and then on Add new Port. Enter the IP address of the printer and then click OK.
Use the HP Printer Assistant to add your printer. Remove your printer from Devices and Printers, open HP Printer Assistant and search for the name of your printer.
Click on Printer Properties and then on Ports to add your printer to the list.
After your HP Envy 4520 printer has been added, try to print using your HP printer.
In all probability, your error would have been resolved.
You can also try checking if the computer has been connected to a guest network. Disconnect your printer from the wireless connection and connect it directly using a USB or Ethernet connection.
Also try to uninstall and reinstall the printer on your system. Keep the printer and router close to each other and try to connect the printer using an alternate computer.
Try deleting the existing printer software and reinstalling it again on your system.
HP Envy 4520 Paper tray error
The first thing to do is to check if the input tray is properly shut. Pull the tray towards you by grasping the handle to open it. Now push the input tray back in place. Check the screen of the control panel and see if the error message is still displayed on it.
If paper has been loaded incorrectly, the input tray will not get closed completely. Pull open the input tray and take out the papers that have been loaded. Stack it on an even surface so that the paper is level on all edges. Push the paper width guides against the edges of the paper.
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Check if there are any obstructions that are stopping the input tray from closing. Switch off the printer and pull open the input tray to drag it out. Take out all the loose sheets that are blocking the photo tray and the input tray. Flip the printer over to check the underside of the printer. If you see any obstructions under the printer and remove them.
If this did not help, try restarting the printer. Click the Power button to switch off the printer. Unplug the power cord from the rear port of the printer. Make sure to do this when the printer is turned on. Now unplug the power cord from the electrical socket on the wall. Wait for a while and reconnect the power cable to the printer and to the socket on the wall. Switch on the printer by pressing the Power button on the control panel of the printer.
Once this is done, your 123 HP Envy 4520 printer may start to warm-up. The lights on the printer may blink and the carriage of the printer may move to the center. Wait until this warm-up period gets over on your printer and then try printing a sample document.
123 HP 4520 Scanner issues
Check if the issue is being caused because of your printer. If your printer encounters a connection issue only
when you use it to scan, follow the methods listed below.
Restart all the devices in question- the computer, the printer and the router. Check if the power cord of the printer has been connected to the wall outlet directly and then switch on the printer.
Switch on the computer and search for your printer. See if the name of your printer gets displayed. If it does not, there is a communication error on your HP Envy 4520 troubleshooting printer.
Check the connection status of your networked printer. The Ethernet cable has to be plugged in properly or the signal strength of the network has to be full. The router has to be enabled with the 2.4 GHz band and not the 5.0 GHz band.
You should also check the network status. see if you have connected to the proper network and if the signal strength is good. Check if flight mode has been enabled on your system.
Use the HP Print and Scan Doctor to automatically find and resolve most printing and scanning related HP Envy 4520 troubleshooting issues on your printer.
If you see white checks, your printer has cleared the test. If you white wrenches, an issue was found and resolved. If you see a yellow exclamation mark, an HP Envy 4520 Printer issue was found and skipped. If you see a red X, you have to take immediate action.
You can also try uninstalling and then reinstalling the printer driver and software.
To uninstall the software, click on Devices and Printers on your system and locate your printer model. Right click on it and click on Uninstall.
Check the settings under Windows Image Acquisition. Check if the Startup column is set to Automatic.
Try disabling the Firewall software on your system for a brief period. Open the Print and Scan Doctor, click on HP Envy 4520 Troubleshooting Firewalls and disable any firewall software that has been enabled.
If you were able to scan, you may need to contact your network administrator and ask for certain firewall settings to be disabled.
If you are still unable to scan, the HP Envy 4520 troubleshooting problem was not being caused by your firewall software.
If you use a Windows 10 computer, you can use the scanning app that came with the Windows 10 computer to scan.
Position the document on the scanner glass of the printer and look for the scan app in Windows.
Click on Scan from the results displayed.
You can also choose the location from where the scanned document was uploaded by clicking on Source.
Click on the Show More option to modify settings like Resolution or Color mode. Now try to scan.
For Windows version 7 and 8, you can also use the HP Scan and Capture application.
Load the document on the scanner glass and click on HP Scan and Capture from the computer.
Click on Menu and then on Settings.Click on Select device and choose your HP Envy 4520 printer.
Change any required settings by clicking on the Photo Scan Options and then on the Back Arrow.
Start scanning and click on Save to save the scan to a desired folder on the computer.